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1
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Warranty Period
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System: 12 months from the invoice
date
Components :12 months from the invoice date
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2
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Subject
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Portwell warrants that each
Product failing to function properly under normal use, due to a effect in materials
or workmanship or due to nonconformance to the agree upon specifications, will be
repaired or exchanged, at Portwell’s option and expense.
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3
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Scope
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RMA (Return Material Authorization)
and DOA (Dead On Arrival) goods refer to the products been sold by Portwell
only warrants this service to parties who buy directly from Portwell, and receive
the shipments accompanying with Portwell invoices. This warranty is non-transferable
to any third party.
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4
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RMA Procedure
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Customers should
follow the standard RMA procedure by applying the RMA number from Portwell, and be ready to send back the
RMA goods within 10 working days. Failure to do so may incur as an unauthorized
RMA.
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5
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DOA Procedure
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DOA should be claimed within deadline (as below item 1.2.) by the date of shipment arrival. In any occasion, DOA should first been
verified with Portwell engineers for confirmation, and follow the standard DOA procedure
by applying the DOA number Portwell should send out the replacement within 10 working
days once the DOA number issued. Customers should return DOA goods within 10 working days
upon DOA’s approval by using Portwell appointed forwarder.
However, System goods will require
customers return of Defective unit for parts replacement.
1.
DOA deadline for domestic claim: Within 7 days upon Portwell invoice date)。
2.
Air shipment: DOA 14 days of Invoice date.
Sea Shipment: DOA 14 days of on dock date, it can be updated by RMA department if customer can provide forwarder’s bill of landing.
3.
Portwell shall not warrant to RMA goods with any rework or change of component by
customer
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6
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Delivery Charge
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6.1
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RMA: Each party should prepay
for one-way freight charge within the warranty period. The customer should response
and use own forwarder to return the RMA product.
For returns out
of warranty period, the customers should pay for all delivery charges.
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6.2
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DOA: Portwell is responsible
for all delivery charges, and the customers will have to use Portwell appointed
forwarder to send back the product.
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6.3
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For goods been tested and verified
without any defective by Portwell, the customers should pay for all delivery charges.
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6.4
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RMA/DOA returns to Portwell
should be delivered to Portwell’s designated locations. Product returned by customer
must be in Portwell’s standard packaging unless otherwise agreed to by the parties
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7
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Out of Warranty
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For RMA out of warranty, Portwell
should keep providing 2 years all technical maintenance and supports at customers’ expenses.
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8
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Product after RMA
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Repaired or exchanged product will be warranted for the remainder of the original
warranty, or minimum 3 months period, whichever is the longer.
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9
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Lead-time
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Upon the receipt of returned
goods, Portwell should complete all RMA and send back to the customers within 2
weeks (less than 20pcs ) while DOA shall be return within 7 working days. In any case if the RMA repair
or DOA replacement would take longer time, Portwell should inform the customers
and get the consensus prior to the process.
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10
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S/N Identification
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All returned goods should have
the label with Portwell’s serial number. For items without S/N will be categorized
as “out of warranty” returns, and service charge would be imposed.
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11
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Charges
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All return RMA/DOA may be charged
with shipping expense and inspection fee if there is no trouble found, or defective
unit is mis-handled or mal-use by Customers
For Out-of-Warranty repair, Price
will be quoted before repairing process.
Board :Material
cost + USD35 + Freight
SYSTEM: Material cost + USD55 + Freight
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12
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Package
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Customers are required to return
all units with its original packing material and keep all accessory intact.
Fail to comply with this, Portwell at
her option may charge customer for repairing cost, or refuse to do any repair services.
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